Plain English summary: You use Favion to run your business operations. We build and maintain the platform. You own your data and your customer relationships. We don't sell your data or use it to train AI. Both parties act professionally and in good faith.
In these Terms:
By using the Favion Platform, you agree to these Terms of Service and our Privacy Policy. If you are entering into these terms on behalf of a business, you represent that you have authority to bind that business.
Favion provides a Conversational Operations Platform that automates business operations through WhatsApp and a web-based admin dashboard. Specific capabilities depend on your contracted service tier and configured tenants.
Each Favion deployment is built specifically for your business. Configuration, integrations, and capabilities are defined at onboarding and can be expanded by mutual agreement. We do not offer off-the-shelf software — every deployment is tailored.
We target 99.5% uptime for the Platform. Scheduled maintenance will be communicated at least 24 hours in advance. We are not liable for downtime caused by third-party services (WhatsApp, Google, M-Pesa, Stripe) or force majeure events.
As a client, you agree to:
All business data, customer data, and operational data generated through your use of the Platform remains your property. Favion processes this data solely as a data processor acting on your instructions as data controller.
Our AI systems operate on your business configuration and real-time operational data. We do not use your customer conversations, booking data, or business information to train AI models or improve services for other clients.
A Data Processing Agreement (DPA) forming part of these terms governs how we handle personal data on your behalf. The DPA is incorporated by reference and available on request.
Favion service fees are agreed individually at onboarding and set out in your service agreement. Fees are invoiced monthly or as otherwise agreed.
Invoices are due within 14 days of issue. Late payments may attract interest at 2% per month. Favion reserves the right to suspend service for accounts more than 30 days overdue after written notice.
Third-party payment processing fees (M-Pesa, Stripe) are passed through at cost or as agreed in your service contract. Favion is not responsible for payment processor fee changes.
Setup and onboarding fees are non-refundable. Monthly service fees are non-refundable for the current billing period. Disputes should be raised within 14 days of invoice.
The Favion Platform, including all software, algorithms, interfaces, and documentation, is and remains the intellectual property of Favion Ltd. These Terms do not grant you any ownership of the Platform.
Your business data, brand assets, and customer relationships remain your intellectual property. You grant Favion a limited licence to use your business information solely to deliver the Services.
White-label deployments are available under a separate white-label agreement. Contact us for details.
Both parties agree to keep confidential all non-public information received from the other party. This obligation survives termination of the service for a period of 3 years. Favion staff access client data only on a need-to-know basis for service delivery.
To the maximum extent permitted by law:
You agree to indemnify Favion against claims, losses, or damages arising from: (a) your violation of these Terms; (b) your violation of applicable law; (c) any claim by your customers relating to your business operations (as distinct from Platform failures); or (d) content or instructions you provide that infringe third-party rights.
You may terminate the service with 30 days written notice. Data export will be provided upon request within 14 days of termination.
We may terminate or suspend service immediately for material breach of these Terms (including non-payment, illegal use, or violation of WhatsApp policies), or with 30 days notice otherwise.
Upon termination: your access to the Platform ceases; we will delete your data within 30 days (except as required by law); and any amounts owed become immediately due.
These Terms are governed by the laws of Kenya. Disputes will first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be referred to arbitration under the Nairobi Centre for International Arbitration rules, unless both parties agree to a different forum in writing.
For international clients, the governing law and dispute resolution forum may be varied by written agreement at onboarding.
We may update these Terms as the Platform evolves. We will notify you of material changes by email at least 30 days before they take effect. Continued use of the service after that date constitutes acceptance.
For legal notices and formal correspondence: